How Our Exchange Rate Works — Transparent Pricing, No Hidden Fees

The idea is straightforward: you pay in Euros (€), and the recipient receives value in Indonesian Rupiah (IDR). The price you see on the purchase page already includes everything — the foreign exchange rate and our service fee.

There are no extra charges added at checkout. There are no hidden conversion fees buried inside an unfavourable rate. What you see is what you pay — and what your family receives.

Before you confirm your purchase, you can always see:

• The Euro amount that will be charged to your account
• The equivalent Rupiah value that the recipient will receive

Our EUR to IDR exchange rate is based on real-time market rates. Currency exchange rates move throughout the day in line with international market conditions — and our rates are updated regularly to reflect current conditions.

The rate shown when you select a product is the rate in effect at that moment. When you confirm your purchase, the rate is locked in for that transaction — so you know exactly what you are paying and what will be received.

We are able to offer a competitive rate because of how we operate:

• Low overhead — We operate entirely digitally, without physical storefronts or long distribution chains that add cost.
• Direct partnerships — We work with licensed payment partners who give us access to efficient distribution infrastructure.
• No hidden fees — We believe transparency is the foundation of trust. All costs are included in the displayed price.

The result: you get a better effective rate than transferring money to an Indonesian bank account and buying tokens or top-ups separately.

We believe you deserve to know exactly what you are paying. That is why we display both the EUR and IDR amounts side by side at every step of the purchase — from the product page through to the final confirmation.

You do not need to do your own calculations or guess how much will arrive in Indonesia. Everything is clearly shown before you press the payment button.

After a successful payment, you also receive a confirmation email that includes all transaction details — including the exchange rate used and the IDR value sent.

There are several ways to send value to Indonesia from Europe. Here is what makes our approach different:

• No bank account needed for the recipient — PLN tokens and mobile top-ups go directly to the meter or phone number. The recipient does not need a bank account.
• Instant delivery — Tokens and top-ups typically arrive within minutes, not hours or days.
• Certainty of use — You know exactly what the value is for — electricity or phone credit — rather than cash that could be used for anything.
• Simple process — No need to register with a money transfer service or provide IBANs and SWIFT codes. Just choose a product, enter the meter or phone number, and pay.