ARTICLE 01
Identity of the Seller
| Business name | Mobile Airtime Services |
| Legal form | Sole proprietorship (Eenmanszaak) |
| Trading as | Indonesia Topup |
| KvK number | 42019808 |
| VAT ID | NL005434690B16 |
| Address | Parnassiaveld 120, 1115 EL Duivendrecht, Netherlands (postal address only, no visitors) |
| Phone | +31 85 401 65 38 |
| Email | lars@indonesia-topup.com |
| Website | indonesia-topup.com |
ARTICLE 02
Applicability
These terms apply to all offers, orders, and agreements between Mobile Airtime Services and the customer via indonesia-topup.com. By placing an order, you accept these terms.
You must be at least 18 years old to use our service and place orders.
We may amend these terms; the version in effect at the time of your order applies.
ARTICLE 03
Products
We sell two categories of digital products:
- PLN electricity tokens (token listrik): prepaid electricity credits for Indonesian state utility PLN, delivered as a 20-digit token code
- Mobile top-ups (pulsa): prepaid airtime credits for Indonesian operators (Telkomsel, Indosat Ooredoo, XL Axiata, Smartfren, Three, Axis)
Products are fulfilled via third-party providers. Delivery times and availability depend on operator and network status.
ARTICLE 04
Ordering Process
- Select a product and denomination
- Enter the destination meter number (PLN) or phone number (pulsa)
- Review your order and confirm
- Complete payment via iDEAL | Wero or credit/debit card
- Receive the token code or top-up confirmation
You are responsible for entering the correct destination number. We cannot reverse transactions sent to incorrect numbers.
ARTICLE 05
Prices and Payment
All prices are displayed in euros (EUR) and include VAT (BTW) and all fees. Prices may fluctuate due to exchange rate changes. The price shown at checkout is the final price.
Payment is processed by our payment provider. We accept iDEAL | Wero and major credit/debit cards.
ARTICLE 06
Delivery
PLN tokens and mobile top-ups are delivered digitally within seconds of payment confirmation. Delivery depends on the availability of the Indonesian operator or PLN network.
In case of operator downtime, delivery may be delayed. You will be notified by email of the delivery status.
ARTICLE 07
Right of Withdrawal
The right of withdrawal does NOT apply to these purchases.
In accordance with Article 6:230p sub g of the Dutch Civil Code, the right of withdrawal is excluded for digital content not delivered on a tangible medium, where:
- Performance has begun with your prior explicit consent; and
- You have acknowledged that your right of withdrawal is thereby lost.
By completing your purchase, you explicitly consent to immediate delivery and acknowledge losing your right of withdrawal. This is confirmed in your order confirmation.
ARTICLE 08
Refunds and Cancellations
Due to the instant and irreversible nature of delivery, refunds and cancellations are not possible once processed and delivered.
Non-delivery: if a technical failure results in non-delivery, you are entitled to a full refund or re-delivery. Report non-delivery within 24 hours to support@indonesia-topup.com with your order reference.
ARTICLE 09
Liability
Our liability is limited to the value of the order. We are not liable for:
- Incorrect destination numbers or meter numbers provided by you
- Delays or failures caused by the Indonesian operator or PLN
- Technical failures beyond our control
- Indirect, consequential, or incidental damages
We are not responsible for taxes, duties, or charges imposed in your country. Local Indonesian taxes or admin fees charged by the operator at redemption are outside our control and not included in our price.
ARTICLE 10
Privacy and Data Protection
We process personal data in accordance with our Privacy Policy. We comply with the GDPR and applicable Dutch privacy legislation.
Order records and the associated chargeback-evidence bundle (IP address, device fingerprint, payment reference, supplier transaction ID, delivery receipt and email-delivery confirmation) are retained for 7 years to satisfy Dutch fiscal-retention rules and card-scheme chargeback windows. Details of what we retain and on what basis are in our Privacy Policy.
ARTICLE 11
Complaints
Complaints about orders must be submitted within 14 days to support@indonesia-topup.com, including order reference and issue description. We respond within 5 business days.
If your complaint is not resolved to your satisfaction, you may submit the dispute to the competent court in the Netherlands or use the European Consumer Redress platform (see Article 12).
ARTICLE 12
Applicable Law and Jurisdiction
These terms are governed by Dutch law. Disputes shall be submitted to the competent court in the Netherlands.
As an EU consumer, you may also use the European Consumer Redress platform at https://consumer-redress.ec.europa.eu/. Our email for dispute resolution purposes: support@indonesia-topup.com.
ARTICLE 13
Transaction limits
To protect customers and our business against fraud, we apply per-transaction and per-customer spend limits. We do not publish the exact thresholds. Orders that exceed these limits are declined at checkout. If a limit prevents a legitimate purchase, please contact support@indonesia-topup.com and we will review.
Card payments: we may apply a minimum order amount for card payments as a fraud-prevention measure. When a minimum applies, it is shown at checkout and smaller orders remain payable by iDEAL.
ARTICLE 14
Geographic availability and sanctions
Indonesia Topup is available to customers in Europe. We do not accept transactions from countries or persons subject to sanctions imposed by the European Union, the United Nations, or the United States Office of Foreign Assets Control (OFAC). The list of restricted jurisdictions is kept in sync with the EU financial-sanctions regime and may change without notice. Orders originating from a sanctioned jurisdiction will be declined at checkout.